Black Screen of Death: You might experience the Black Screen of Death (BSoD), one of the most dreaded issues that many smartphone users have to deal with, on your brand-new Samsung Galaxy Note9. To at least give you a clearer understanding of what to do when the issue arises, we feel it is vital to publish this page that essentially addresses the black screen issue.
Black Screen of Death: It’s not necessarily the case that the phone is already dead because the screen is black and unresponsive. It may have just crashed for an unexplained cause and is now waiting for you to take action so that it can restart. Regardless of the state of your phone, the black screen issue could happen at any time. Typically, no matter how many times you hit the power key, the device won’t respond. It might even charge and not react.
Phone won’t power on
Black Screen of Death: The problem where the phone won’t power on for the first time is different from the BSOD because the latter could a symptom of a manufacturing failure. After you’ve used your phone for a few days, the former, however, can an indication of hardware failure brought on by other circumstances. Liquid and physical damages are two of the most frequent causes.
I’ll lead you through troubleshooting your brand-new Samsung Galaxy Note9, which is having issues with the black screen of death, in this post. Therefore, read on to learn more about this problem.
The phone may not actually dead just because the display is black & unresponsive. It could have just broken for an unknown reason and is now waiting on your action to resume. Your phone could experience a black screen at any time, regardless of its condition. Usually, no matter how many people you press the power button, nothing happens. Even if it were charged, it might not respond.
Black Screen of Death: Troubleshooting the Black Screen of Death on the Samsung Galaxy Note9 (BSoD)
I recognize that your phone is still new and that it ought to function without any problems, but we’re attempting to figure out what’s causing this issue right now. The main goal of this troubleshooting is to determine whether the issue is minor and easily fixable or whether you actually need to return to the store and have the gadget replaced.
Whereas the BSoD is a significant issue, there have been many other problems that have appeared to of similar nature that we have been able to resolve in the past. Here’s what you should do, according to what we have to try to do:
Black Screen of Death: To rule out the potential of a system crash, perform a hard reset on your Samsung Galaxy Note9
The first thing we must presume is that the firmware of the phone crashed for an unidentified reason. This sort of thing occurs frequently, and we’ve encountered hundreds of such problems in the past, many of which turned out to the consequence of a malfunction. Since your Samsung Galaxy Note9’s battery isn’t detachable, we can no longer change the phone’s memory by taking out the battery and holding down the power key for a minute.
The phone may restart properly if you press and hold the Volume Down button and the Power key simultaneously for 7 seconds. If it does, the issue has been resolved; otherwise, you must on to the following step and conduct additional research.
Black Screen of Death: The second step is to try charging your phone to see whether it works.
We are interested to learn whether your phone would continue to function if it sensed an electric current flowing through its circuits. If the hardware is functioning properly and the LED indicator at the top of the screen is lit in addition to the typical charging icon, then charging should possible. If the phone doesn’t exhibit these symptoms, though, perform the forced reboot process when the device is plugged in. It’s possible that the battery has merely entirely discharged and that there isn’t enough power left to start the hardware and load the operating system. It’s time to ask a tech for help if it still won’t power up with it.
However, if the phone charges normally or exhibits those symptoms, you should leave it plugged in for ten minutes. That ought to sufficient to fill the battery to at least 5% of its capacity. After that, try turning on the phone to see whether it responds. If not, repeat the forced reboot technique and go on to the next step if it still won’t answer.
Step 3: To rule out the chance that third-party apps are to blame for the issue, try restarting your phone in safe mode.
Black Screen of Death: Particularly those that require excessive amounts of resources, like intense games, and third-party programs might cause the system or the firmware to crash. The issue is that we are unsure exactly which app is to blame. As a result, we must take action to separate third-party software from built-in ones, and starting your computer in safe mode is the best option:
- Switch off the gadget.
- Past the model name screen, press and hold the Power key.
- Release the Power key once the word “SAMSUNG” appears on the screen.
- Press and hold the Volume down key after releasing the Power key.
- Hold the Volume Pressed key down while waiting for the device to fully restart.
- The lower left corner of the screen will show the safe mode icon.
- When you see Safe Mode, let go of the Volume Down key.
You are momentarily disabling all downloaded applications and third-party services by following the steps above. Therefore, the phone should correctly boot up in safe mode if one or more of them are the cause of the issue. But if that doesn’t work, go to the next step.
Black Screen of Death: Try to restart your phone in recovery mode in step 4
The phone has a dark screen and is non-responsive to your actions. It’s time to try to boot it up in another mode, the Android system recovery since you already tried to start it up in a safe mode and it didn’t work. To determine if the hardware is functioning properly or not, we only need to know if it can still start up in that mode. To try to start it up in recovery mode, follow these steps:
- Switch off the gadget.
- Press and hold the Home and Volume Up keys before pressing and holding the Power key.
- Release all keys after the Android logo appears (‘Installing system update’ will appear for roughly 30 to 60 seconds before the Android system recovery menu options appear).
If it works, we’ve already made some progress; at the very least, the phone can power up its physical components and load its firmware. The system caches can then replace wiping the cache partition, or you can choose to perform a master reset.
It is obvious enough that there is a problem with the phone, therefore your only choice is to bring it back to the store and get it replace if the phone still won’t boot up in recovery mode.
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FAQ
“The screen is black and unresponsive” after Samsung Galaxy Note9 drops
Apply soft cloth to wipe the dust one the device. Then restart the device. Do not restart the device more than once. Tap on the corners of the device to check if it will reconnect by doing so.
“Black screen of death” after water damage
Immediate action is to dry the water in the device. The hair dryer will not applicable. It will damage the parts in the device since it’s too hot. Remind! it is advised not to turn on the device. Until you visit a technical person, keep the water damaged device in a bowl of rice. The water will be absorbed by rice. Last advice is to meet a technician as soon as possible.