Messenger keeps crashing on my Samsung Galaxy S5 (USA): The only pre-installed app on the Samsung Galaxy S5 (USA) is Facebook. You absolutely need to download and install Messenger in order to be capable of reading and writing private messages. The problem is that these programs are so intricately linked that if one fails, the others may very well follow and crash as well.
We already discussed the problem with Facebook frequently crashing on Samsung Galaxy S5 (USA) devices, so in this piece, I’ll talk about a problem that is practically identical, but with Messenger instead of Facebook. Because of the numerous complaints we have gotten from readers who claim that this app breaks just as frequently as Facebook, we feel compelled to make a separate piece just about it.
Most frequent reasons for app crashes:
Messenger keeps crashing on my Samsung Galaxy S5 (USA): According to our experience, the following are the most frequent reasons for app crashes:
- There might be a need to update the app that crashes.
- It may need to have its cache and/or data deleted because they were corrupted.
- It’s possible that other apps crashed and the questioned app was impacted.
- There may be some firmware difficulties with your phone.
Messenger keeps crashing on my Samsung Galaxy S5 (USA): In light of these considerations, we attempt to troubleshoot your Samsung Galaxy S5 (USA)’s crashing Messenger app, but we’ll do so in a manner that is secure for your phone as well as your files and data.
How to fix the Messenger app on the Samsung Galaxy S5 (USA) that keeps crashing
There are two possible outcomes when an app crashes: either it closes abruptly or displays an error message, in this case, “Unfortunately, Messenger has stopped,” and you have only two options to temporarily remove that small window from your screen: either you hit OK or REPORT, but neither of those actions actually resolves the issue.
But don’t worry, issues brought on by third-party programs are typically simple to resolve. Therefore, read on to learn how to correct this problem by following the steps below:
Messenger keeps crashing on my Samsung Galaxy S5 (USA): First, if it’s feasible, update Messenger.
Similar situations that were brought on by a compatibility problem have been witnessed before. For instance, if this problem appears shortly after your Samsung Galaxy S5 (USA)’s firmware has been updated, there’s a risk that the current version of Messenger is incompatible with the newer firmware. However, the advantage of apps created by large corporations like Facebook is they are constantly updated. Developers would release an update for their apps to fix the problem as soon as new firmware was released. It’s preferable if you take the initiative to find out whether there is a new update because you might or might not get notified of it.
Messenger keeps crashing on my Samsung Galaxy S5 (USA): Having said that, here’s how to check if Messenger has been updated:
- To access the Apps tray from the Home screen, swipe up on an open area.
- Select Play Store.
- After pressing the Menu key, select My Apps. Select the checkbox next to Auto-update apps under Menu > Settings to keep your programs updated on a regular basis.
- Locate Messenger, tap it, and then tap Update. There isn’t an update for the app if the Update button is grayed out.
After doing this, check to see if the Facebook app has received an update and update it if necessary. These applications are intricately intertwined, and one may bring the other to a halt.
Messenger keeps crashing on my Samsung Galaxy S5 (USA): Step 2: Delete Messenger’s cache and history
If the issue still appears every time you use the program, whether or not you have updated it, try emptying its cache and data to reset it. Since the app functions as a client and your messages are actually kept on Facebook servers under your account, you won’t lose anything if you do this. In essence, this process is secure:
- To access the Apps tray from the Home screen, swipe up on an open area.
- Select Settings > Apps.
- Locate and choose Messenger.
- Tap Storage
- Click Clear cache.
- After selecting Clear Data, select OK.
This procedure might be the only thing you need to do if the issue is with the app itself. However, proceed to the following step if the issue continues.
Messenger keeps crashing on my Samsung Galaxy S5 (USA): Step 3: Reboot your device in safe mode
First off, resetting your Samsung Galaxy S5 (USA) in safe mode won’t solve the issue but will help you understand what is truly going on with it. The temporary disabling of all third-party programs will immediately isolate the issue. Therefore, if the issue is brought on by one or more of the apps you downloaded and installed, it’s possible that it won’t manifest itself while your Samsung Galaxy S5 (USA) is operating in this context. Here’s how to start your Samsung Galaxy S5 (USA) in safe mode right now:
- Switch off the gadget.
- Past the model name screen, press and hold the Power key.
- Release the Power key once the word “SAMSUNG” appears on the screen.
- Press and hold the Volume down key after releasing the Power key.
- Hold the Volume Pressed key down while waiting for the Samsung Galaxy S5 (USA) to fully restart.
- The lower left corner of the screen will show the safe mode icon.
- Whenever you see Safe Mode, let go of the Volume Down key.
Once your Samsung Galaxy S5 (USA) has successfully started up in this mode, try using Messenger to see if the problem still appears; if so, proceed on to the next step; if not, identify the app that is causing it and delete it:
- To access the Apps tray from the Home screen, swipe up on an open area.
- Select Settings > Apps.
- Select the desired app from the pre-selected list by tapping it, or select Show system apps by tapping the three dots symbol.
- Select the program by tapping it.
- Click Uninstall.
- To confirm, tap Uninstall once more.
Step 4: Reinstall Messenger after uninstalling it previously.
You should attempt to remove the Messenger app and then reinstall it if the issue persists when your Samsung Galaxy S5 (USA) is in safe mode. How to uninstall it is as follows:
- To access the Apps tray from the Home screen, swipe up on an open area.
- Select Settings > Apps.
- Locate and choose Messenger.
- Select the program by tapping it.
- Click Uninstall.
- To confirm, tap Uninstall once more.
And here’s how to reinstall Messenger and download it:
- Apps > Play Store may be reached from the Home screen.
- Enter Messenger in the Google Play search box (at the top) and choose it from the results.
- Tap Install now.
- Review the necessary app permissions before tapping Accept to proceed.
- You have no alternative but to reset your phone if Messenger has been uninstalled and reinstalled but the fault has not been resolved.
Step 5: Back up your data and files before factory resetting your Samsung Galaxy S5 (USA).
As I previously stated, the error “Unfortunately, Messenger has stopped” is a minor issue and is relatively simple to resolve, but if it persists despite doing all the aforementioned measures, you must perform a reset. Although this will undoubtedly fix the issue, you will then need to go through the trouble of backing up your crucial files and data because they will be deleted.
In order to prevent being locked out of your Samsung Galaxy S5 (USA) after the backup, follow these instructions to turn off Factory Reset Protection:
- To access the Apps tray from the Homepage, swipe up on an open area.
- Navigate to Settings > Cloud & accounts.
- Select Accounts.
- Click Google.
- If you have several accounts set up, select the Google ID email address. You must repeat these procedures for each additional account if you have set up several accounts.
- Select the three-dot icon.
- Select “Remove account.”
- Select REMOVE ACCOUNT.
Then adhere to these instructions to reset your Samsung Galaxy S5 (USA):
- Switch off the Samsung Galaxy S5 (USA).
- Press and hold the Power Button and Volume Up keys before pressing and holding the Power key or Press and hold the Bixby and Volume Up keys before pressing and holding the Power key.
- Release all keys after the green Android logo appears (the Android system recovery menu options will appear after roughly 30 to 60 seconds with the phrase “Installing system update” still visible).
- For “wipe data/factory reset” to be highlighted, press the Volume Down key repeatedly.
- To choose, press the Power button.
- Once the phrase “Yes — erase all user data” is underlined, press the Volume down key.
- To choose and begin the master reset, press the Power button.
- “Reboot system now” is highlighted when the master reset is finished.
- To restart the Samsung Galaxy S5 (USA), press the Power key.
I am glad we were able to assist you in getting your Samsung Galaxy S5 (USA) fixed.
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Frequently Asked Questions:
Why does my Samsung Galaxy phone constantly crash while using Messenger?
You can try deleting huge files or unneeded apps from your Samsung Galaxy to free up storage space if the Messenger app causes crashes when you try to open it.
Why does my Messenger application constantly shutting down?
Delete the Messenger cache data.
You may also clear Messenger’s cache data if it keeps closing on your Android phone. Go to Settings > Applications & Notifications > Manage apps > Messenger > Storage > Clear Cache to accomplish that.
What happens if I uninstall Messenger and then reinstall it?
The Messenger app cannot be uninstalled to make your profile invisible. You’re still testable, and you’re accessible on Messenger. You won’t receive a notification about the app, though, because it isn’t loaded on your Samsung Galaxy. But you can access them by reinstalling them or by using the desktop version.
What should you do if an app keeps crashing?
Android apps that continually crash can be fixed by:
Open Apps in Settings and then perform this action. You may view a list of the apps that are currently installed on your Samsung Galaxy under Your apps. Select the app that keeps crashing from the list, then click Force stop in the lower right corner. Then try launching the app once more.
Is it possible to remove and reinstall Facebook without losing anything?
You can still access your account through the web and other apps may still use Facebook as a login method, so keep in mind that removing the Facebook app does not remove your account. Although removing the icon from your Samsung Galaxy makes it less visible and more forgettable, it has no effect on the overall status of your account.